Your order will be dispatched within 24 hours.
Your delivery should arrive within 2-3 days (Monday to Saturdays only) after placing your order.
Will usually dispatch within same working day if paid before 14:00 BST (excludes weekends and holidays).Any orders placed after 14:00 BST on a Friday will be dispatched the next working day (Monday).
You must check the packaging of the item after receiving and report to us within 24 hours by email or telephone in case the item is damaged/faulty or not shown as described.
Some items may vary in logos and designs due to manufacture/dye process from time to time.
EUROPE, USA, CANADA& AUSTRALIA: Standard Delivery - Please check under Postage section. Expected delivery within 5-10 working days after placing your order.
You will receive an email from us as soon as your item has been posted.
Please allow 3 working days from dispatch of your order before notifying us of any late deliveries.
It may be advisable to check with your neighbours to see if a parcel has been left with them, check any outhouses you might have where it may be left if it cannot fit through your letterbox and contact your local sorting office to see if the item has been returned to the depot as undelivered and awaiting collection.
We would appreciate your positive feedback if you are satisfied with our items and service. Please leave your feedback on our website. Excellent communication, 100% refund and 100% replacement is our guarantee and your satisfaction is important for us.
Our priority is to keep you happy and we offer "100% satisfaction guarantee" where you can return any unopened item in its original packaging, together with receipt within 14 days of the date of receipt of your order. Our aim is to offer you good value for your money, time and trust on our products and services.
We want to ensure you are always happy when shopping with us. To ensure this, we offer in the unlikely event of an item being received damaged/faulty or you are not completely satisfied with your purchase, you are requested to report this to us within 24 hours of receipt of the item. According to our standard payment and refund policy, we would like to receive the item back within 14 days of your dispatch and the return issue will be resolved within 3 working days.
During Christmas, those buyers who purchase items between 1 November and 31 December will be given an extended time period for returns - you'll have until 31 January to return the items.
Returns Postage Cost:
If you receive a damaged/faulty item or an item not matching its description, we are happy to bear the postage charges.
As a customer you will pay the postage charges if you change your mind to exchange or return the item.
When will you receive your replacement (XN8)?
After receiving the return item back from you we ensure to send you a replacement within 24 hours so you can rest assured we treat our returns with the same respect as we do our orders.
We accept PayPal, Amazon Pay and all major high street banks credit and debit cards, cheque (once cashed) as the methods of payment for purchase(s) from our website.
Immediate payment is required upon purchase of the item otherwise the sale is not final and incomplete.
Item will be shipped within 24 hours after receipt of the payment.